How quickly can you fix my track misalignment?

In most cases, we can fix track misalignment during a single service visit, typically within 1-2 hours. Our technicians arrive with fully stocked vehicles and the tools needed to realign tracks on the spot. For severe damage requiring track replacement, we may need to order parts, but we'll provide a temporary fix to ensure your door operates safely in the meantime. Emergency track repairs are available 24/7 with our 30-minute response time.

What causes track misalignment in garage doors?

Track misalignment can result from several factors: impact damage (hitting the track with a vehicle or object), loose mounting brackets that allow the track to shift over time, worn or broken rollers that put uneven pressure on the tracks, foundation settling that changes the garage opening dimensions, or improper initial installation. Regular maintenance can catch early signs of misalignment before they become serious problems. Signs to watch for include unusual noises, the door rubbing against the track, or visible gaps between the rollers and track.

Do you offer financing for new contemporary door installations?

Yes, we offer flexible financing options to make your dream garage door affordable. We partner with several financing providers to offer plans with competitive rates, low monthly payments, and terms ranging from 6 to 60 months. Many customers qualify for 0% APR promotional periods. We also accept all major credit cards and can provide detailed quotes for insurance claims. During your free estimate, we'll discuss all payment options and help you find the best solution for your budget.

How often should I have my garage door serviced?

We recommend annual maintenance for residential garage doors, or twice yearly for doors that see heavy use (more than 4 cycles per day). Regular maintenance includes lubrication, spring tension adjustment, hardware tightening, safety sensor testing, and a complete inspection of all components. This preventive care can extend your door's lifespan by 5-10 years and helps avoid costly emergency repairs.

What's included in your warranty?

Our 1-year warranty covers all parts and labor on repairs and installations performed by our technicians. This includes springs, cables, rollers, hinges, panels, openers, and all hardware. If anything we install or repair fails within the warranty period, we'll fix it at no charge. Many of our premium products also carry extended manufacturer warranties of up to 25 years on specific components.

Do you service all garage door brands?

Yes, our technicians are trained and certified to work on all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Northwest Door, Raynor, and more. We also service all opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and Linear. No matter what brand you have, we can repair, maintain, or replace it.

What should I do if my garage door won't open?

First, check if the opener is receiving power and the remote batteries are fresh. Try the wall button to rule out remote issues. If the door is completely stuck, DO NOT force it—this can cause further damage or injury. Check if the emergency release cord has been pulled. Look for obvious obstructions in the tracks. If you can't identify the issue, call us immediately. We offer 24/7 emergency service with a 30-minute response time for situations where your car is trapped or your home security is compromised.

How long does a garage door installation take?

A standard residential garage door installation typically takes 3-5 hours, completed in a single day. This includes removing your old door, installing the new door and all hardware, setting up the opener, programming remotes, and testing all safety features. Complex installations with custom doors or structural modifications may take longer. We'll provide an accurate timeline during your free estimate.

About Garage Door Sultan

Garage Door Sultan has been serving Sultan, WA for 35++ years.